Timeless · Simple · Elegant
Discover The Collection →Timeless · Simple · Elegant
Discover The Collection →
We strive to make your shopping experience as seamless
and satisfying as possible.
Read our shipping and return guidelines below.
At Nuwara, we aim to ensure that your orders are delivered safely and on time. All orders are processed within 1–2 working days once payment is confirmed.
Estimated transit times after your order has been processed.
Once your order has been shipped, a tracking number will be sent to you via email or WhatsApp. You may use this tracking number to monitor the delivery progress of your parcel.
Please ensure that your shipping address and contact number are accurate before confirming your order. Nuwara will not be held responsible for parcels delivered to an incorrect address provided by customers.
At Nuwara, your satisfaction is our top priority. If your item arrives damaged, defective, or incorrect, you may request a return or exchange within 7 days of receiving your order.
Please review the following conditions before submitting your return or exchange request.
Items must be unused, unwashed, and in original packaging.
Sale or promotional items are non-refundable and non-exchangeable.
Return shipping costs are borne by the customer unless the item is defective.
To initiate a return or exchange, kindly contact our customer care team. Please include your order number and a brief description of the issue.
All returned items will be inspected upon receipt. We reserve the right to refuse exchanges for items that do not meet our conditions.
